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HEH Mind achieves national recognition

During the Mind Federation Conference, held across three days in November 2021, the Mind Network Excellence Award winners were announced; with HEH Mind winning awards for Information Governance and Service User Influence and Participation, along with being highly commended for Sustainability.

“Despite these strange times, local Minds have been innovating, strengthening their organisational foundations, delivering high quality services, promoting service user influence and participation and building effective local partnerships” – Mind, national charity

The process

Once every three years local Minds, Mind and Mind Retail are reviewed against the Mind Quality Mark or MQM. Reviews are carried out by peer reviewers, leaders from local Minds and people with lived experience of mental health problems. They include self-assessments, reviews of relevant documentation and discussions with trustees, staff, volunteers and people who use our services. 

Following the MQM local Minds may receive a nomination for the Mind Network Excellence Awards based on a MQM reviewer finding elements of excellence in our MQM.

All applications for the Mind Network Excellence Awards must identify (1) the need for work to be undertaken, (2) what was done, and (3) what was achieved. All applications also identified three of the five hallmarks of excellence.

  • Expertise: skills, experience and knowledge
  • Courage: a willingness to do what is needed, even when this may be difficult
  • Vision: working towards a clear idea of excellence
  • Creativity: imagination and originality
  • Commitment: dedicating time and energy to achieving excellence

Following submission, a panel of judges with lived experience of mental health problems looked over anonymised applications and rated them based on these criteria.

The Conference

The Mind Federation Conference is held annually at the end of November, to celebrate, share and connect with local Minds across England and Wales and the national charity Mind. In 2020, the Conference moved to an online event because of the Covid 19 pandemic. The online delivery meant attendance and accessibility was increased, resulting in all local Mind staff and volunteers being encouraged to attend the online Conference. Staff and volunteers had the option to drop in and out of presentations, workshops and round table discussions based on their availability and interest in sessions and the relevance of them.  Each day during the Conference an area of the Federation was focused on including: ‘Leadership and Governance’, ‘Sustainability and Growth’ and finally ‘Influence and Engagement’.

“Havant and East Hants Mind has now grown to be the leading voluntary sector mental health children and young people provider in the area. It was the first Mind in the network to launch a Children’s Safe Haven.” – Mind, national charity

HEH Mind


At the conference, Havant and East Hants Mind was announced and awarded Excellence Awards for Information Governance and Service User Influence and Participation. In addition, HEH Mind was recognised and highly commended for Sustainability. 


Work and practices at HEH Mind were judged to have hallmarks of expertise, courage and commitment within Information Governance. Additionally, hallmarks of expertise, vision and commitment within Service User Influence and Participation.

“We are delighted to have been awarded Excellence Awards for Information Governance and for Service User Engagement; two areas that have become ever more important in the transformation of delivery over the last two years. To additionally be highly commended for Sustainability and see our work with young people and families being recognised is fabulous, and well deserved thanks to our amazing staff.” Julie Parker HEH Mind CEO.

Posted on: 14th March 2022

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Accreditations & Awards