1. Our Privacy Principles
- We will look after any personal information that you share with us.
- This is central to our values as an organisation. We want everyone who supports us, or who comes to us for support, to feel confident about how any personal information they share will be looked after or used.
- You can be confident that:
- We only use personal information in the ways we need to and that is expected of us.
- We will keep you up to date with our work, including how we are campaigning to improve services, raising awareness, promoting understanding as well as our fundraising activities.
- But we only use your personal information to do this if you have previously told us that’s OK.
- We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications – and we promise your request will respected straight away.
- We will never release your information to organisations outside Mind for their marketing purposes.
- We will be especially careful and sensitive when engaging with vulnerable people or those we have reason to believe might be vulnerable
- We take all reasonable care to safeguard your personal information through security policies and secure business processes.
We will always provide easy ways for you to contact us. Our Data Protection Officer [email protected] is happy to answer any queries you have, at any time.
We know that your privacy is very important to you. We promise that it is even more important to us.
1. How we collect personal information about you
We may collect personal information from you when you interact with Havant & East Hants Mind. There are many occasions when this could happen, for example: if you enquire about our activities, register with us, make a donation to us, ask a question about mental health, apply for a job or volunteering opportunity, if you chose to provide some optional feedback or otherwise provide us with personal information. And, this may be when you phone us, go onto our website, through the post, or in person.
2. What information do we collect?
The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number, as well as information you provide in any correspondence between us.
We may also collect health information if you tell us about your experience or the experiences of a friend or relative; however, you can decide if you want to remain anonymous or if you are happy to share your personal details.
We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Havant & East Hants Mind emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.
You can also visit our website and use some of our services without revealing any information about yourself. We collect only the domain names and not the e-mail addresses of the visitors. We use this information to measure the usage of our site and to improve the content of our site.
Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalised experience. These preferences are stored in a file on your computer’s hard disk drive. For example, a cookie would contain your preferred country of residence, so we do not have to ask you this question each time you visit.
Our website uses both persistent, session cookies and Third-party cookies.
- Persistent cookies are cookies that stay on your computer permanently until you “manually” delete them.
- Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser.
- Third party cookies are used by our carefully selected and approved business partners who assist in the delivery of a high-quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with us. These cookies do not store any personal details relating to you or your credit cards.
For more information about cookies, including how to enable cookies, change your browser settings and find and delete cookies on your hard drive, please refer to your web browser’s help menus or visit the aboutcookies website.
4. How do we use personal information?
We may use your personal information to:
- Provide you with the important advice and support you’ve asked us for, whether this be in person, over the phone, via email or Skype or through our publications.
- Provide or administer activities relating to all our services: updating you with important administrative messages, to help us identify you when you contact us, and help us to properly maintain our records;
- Improve your experience with us. We may use your information to enhance the service that our staff provide, to improve our information and communications, or to personalise the website to better suit your needs;
- Provide you with information about our plans. This may be letting you know about new or enhanced services that we hope will be useful and interesting to you, and may include fundraising updates; of course, we will only do this with your consent and you can change your mind and remove or add your consent at any time by contacting us;
- Analyse the personal information we collect about you so that we can better understand our supporters, their preferences and needs and important trends.
- We may need to disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.
To do some of this, East Hants Mind may share your information with our trusted partners and suppliers, but is always carried out under our instruction, and is never for their marketing approaches. We ensure that they store the data securely and delete it when it is no longer needed.
A special note about the Sensitive Information we hold
If you contact us at Havant & East Hants Mind by email, phone or in person, you may choose to provide details of a sensitive nature.
We only use it for the purposes of dealing with your enquiry/ support needs as agreed with you, training, and quality monitoring or evaluating the services we provide. We will not pass on your details to anyone else without your express permission except in exceptional circumstances.
Exceptional circumstances would include safeguarding concerns, for example:
- Anyone reporting serious risk to themselves i.e. self-harm or suicidality.
- Anyone posing a threat to others including but not exclusively, vulnerable children and adults.
- Anyone reporting information about the whereabouts of a missing child (section 50 of the Children Act 1989)
And or other serious concerns, for example details of a serious crime, for example:
- Anyone reporting information in relation to a murder or violent crime
- Anyone reporting they were involved in, or had information about, acts of terrorism either being planned, or which had already taken place (Terrorism Act 2000, section 38B)
- Anyone reporting that they had been the driver involved in a road traffic collision (section 21 of the Road Traffic Act 1991)
Your personal information and details of the enquiries received are stored on a secure database for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.
5. Your choices
We’d like to keep our all valued supporters up to date with our progress. So, to update you on what we’re doing and ask whether you’d be able to support us, where you have given us your consent, we’d like to keep in touch with you (by post, phone, email, text and other electronic means) about our progress and how you can continue to help us in this important mission.
Please be reassured that respect lies at the heart of everything our committed staff and volunteers do: we respect any information that you share with us and you can change your mind and remove or add your consent at any time, by simply contacting us on ([email protected])
You consent to Havant & East Hants Mind transferring your information to countries or jurisdictions which may not provide the same level of data protection as the European Economic Area (“EEA”). At present, Havant & East Hants Min does NOT transfer nor store your personal information outside the EEA. If we chose to do so in the future, we will update this Policy and we will comply fully with our legal obligations as a data controller and take all steps necessary to ensure that your personal information is treated securely and in accordance with legislation.
6. Who sees your personal information?
The personal information we collect about you will be used by our staff (and volunteers) in Havant and East Hants Mind so that they can support you; also, by a few selected organisations that work with us or on our behalf to deliver our services; and possibly to legal and regulatory authorities if required to by law.
This never involves us selling or sharing your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.
7. Your Information Security
We take the security of your personal information extremely seriously.
We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
And, we only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid or performance of a contract with the NHS or local authority).
Here are some of the ways we protect your personal information:
- If you provide personal information to us online the transmission of that information to us is protected by TLS encryption. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. However, unless your internet browser supports TLS you will not be able to take advantage of this level of security
- Offline, your personal information is kept securely in our databases and offices, or, where relevant, by our partner companies.
- We will take all reasonable steps to protect your personal information, but data can never be guaranteed as 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.
- Links to other Websites and their security and privacy policies:
- Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.
Legal Basis: Please note we have entered into contracts with other organisations to provide some services for us or on our behalf. These organisations may process your data and therefore could be identified as ‘data processors’ acting under instruction.
Below are their details and a brief description of the functions they carry out on our behalf:
Charitylog database (Dizions Ltd) – will be used to record referrals, case notes and outcomes for services including the Adult Safe Haven pilot.
8. Your communication with our teams at Havant and East Hants Mind
Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.
9. How to update or access your personal information
You may ask us at any time to correct or remove information you think is inaccurate. You have a right to know what personal information Havant & East Hants Mind holds about you.
You can ask us to update your details, or request a copy of your personal information we hold, by contacting Havant and East Hants Mind:
Writing: Havant & East Hants Mind, Leigh Park Community Centre, Dunsbury Way, Havant, PO9 5BG
Tel: 02392 498916
Email: [email protected]
11. Who we are
Here at Havant & East Hants Mind (“Mind”/”we”/”us”), we are committed to protecting your personal information and to reassure you that that you have control over the information we store about you and what types of information you would like to receive from us.
For further information about our privacy practices, please contact our Data Protection Officer by:
- Writing to: Havant & East Hants Mind, Leigh Park Community Centre, Dunsbury Way, Havant, PO9 5BG
- Calling us on 02392 498916
- Email to [email protected]
12 hours ago
Unfortunately VMG a platform our fundraisers regularly use to collect donations will stop operating on 30 November 2021.
We are now encouraging all of our fundraisers to use other platforms such as Just Giving and Facebook Donate when planning fund and awareness raising activities from November onwards.
If you have any questions about fundraising and platforms to use please email [email protected]
#fundraising #CharityTuesday ... See MoreSee Less
5 days ago
Could you be a Trustee for Havant and East Hants Mind?
Would you like to help Mind to deliver its aims and improve the lives of people with experience of mental distress across Hampshire. If you have the passion and commitment it takes to join HEH Mind’s Board of Trustees – we want to hear from you.
We value diversity because Mind speaks for a diverse community, we aim to have that diversity reflected in Mind’s governance. We welcome interest from people with direct or indirect experience of mental health problems from all backgrounds. As a Trustee or committee member you’ll need to have knowledge of or an interest in mental health. You also need to:
- Think strategically and creatively
- Communicate clearly and sensitively in group discussions
- Use independent judgement to make decisions on behalf of the organisation
- Have a willingness and ability to devote the necessary time and effort
We are also looking for some particular skills and experience to add to the expertise on the board. You do not need to have the following experience, but we are particularly looking for new members with;
- Fundraising expertise
- Equalities and diversity expertise
- Understanding and awareness of digital services
- HR expertise
- Accounting or finance experience
- Senior level experience of community-based services, health or commissioning
Our Trustees board meets 12 times per year at our offices in Havant, meetings are accessible using combinations of online video conferencing and face to face in line with Trustees availability. Meetings are midweek and held after work.
In addition, sub-committees who also meet 4 times a year to look at specific projects or areas of work.
If you would like to find out more and or apply to be a Trustee email [email protected] ... See MoreSee Less
1 week ago
Havant and East Hants Mind and Motiv8 are delighted to announce the launch of our new partnership project opening in Leigh Park on Tuesday 14th September 2021.
The Lighthouse is a drop in youth-club style service for children and young people aged 10-18 years old, with a mental health and wellbeing focus. No referral or booking is required.
Just call in to this fun, safe and supported environment facilitated by youth workers and mental health practitioners.
The Lighthouse is located at:
The Hub, Dunsbury Way, Leigh Park, Havant, PO9 5AA
Includes supported activities, games, crafts, wellbeing focused workshops, refreshments, 1 to 1 and peer support.
Sessions are aimed at different age groups:
Tuesdays 4.30 to 6.30pm
Ages 10 to 13 or Year Groups 6 to 8
Wednesdays 5.30 to 7.30pm
Ages 13 to 16 or Year Groups 9 to 11
Thursdays 5.30 to 7.30pm
Ages 16 and 17 or students from Sixth Form and College
Find out more by contacting [email protected] ... See MoreSee Less
2 weeks ago
Support is available!
Help and support is available, you do not have to suffer alone. Talk to someone you trust. This could be a family member or your friends. You can talk to your GP or phone a helpline.
If you are worried about someone else, try to talk to them, just listening to what someone has to say can be helpful.
Creating a safety plan is also something you can do if you or someone you are supporting has suicidal thoughts.
Sharing resources can help generate awareness, break the silence and educate. Below is a list of some of the support available and their contact details:
Samaritans - samaritans.org / 116123
ChildLine - childline.org.uk / 0800 1111
Papyrus - papyrus-uk.org / 0800 0684141
Havant Adults’ Safe Haven | 6pm to 10pm, 365 days
Freephone 0300 303 1560
Young Person’s Safe Haven | 5pm-8pm, Tuesday-Thursday
0300 303 1580 / [email protected]
#WSPD #WorldSuicidePreventionDay #MentalHealth ... See MoreSee Less
Sharing resources can help generate awareness, break the silence and educate.
http://childline.org.uk /0800 1111
http://papyrus-uk.org /0800 0684141
Havant Adults Safe Haven
Young Persons Safe Haven
VMG will stop operating on 30 November 2021.
We are encouraging fundraisers to use other platforms such as Just Giving and Facebook Donate when planning fund and awareness raising activities from November onwards.
Email questions about fundraising [email protected]
Our Adults Safe Haven:
-Open 6pm-10pm every night
-Intervention, support and advice to de-escalate mental health crisis
-Tips and tools to promote wellbeing
-Mental Health Assessment if needed
Our free-phone line is also available during our opening hours on 0300 303 1560
Today is #WorldSuicidePreventionDay.
Whether it's by educating yourself, showing compassion to those in distress or sharing your own experiences, you can make a difference.
@HEH_Mind | #Pompey https://twitter.com/HEH_Mind/status/1436248624409755648
You can make a difference, you can raise awareness, educate yourself and others about the causes of suicide and warning signs for suicide, show compassion and care for those who are in distress in your community.