Our Quality Standards in Service and Governance

For us, quality is a factor in everything we do. We want to provide the best services to people who need them, as well as being an excellent employer to our staff team. As such, we always want to challenge ourselves and undergo external quality assessment across all areas of our work. The following shows how we well we are doing, but also how we are always looking to improve.

Mind Quality Mark (MQM)

MQM is the quality management assessment carried out by National Mind on Local Minds across England and Wales. There are many reasons why holding the MQM is important to us. Participation provides a clear benchmark for us to demonstrate to external agencies and commissioners that we are operating in line with our policies and with the needs of the communities being served. The MQM means that National Mind can guarantee a level of service across its network of Local Minds to all users irrespective of where they access them.