Our Quality Standards in Service and Governance

For us, quality is a factor in everything we do. We want to provide the best services to people who need them, as well as being an excellent employer to our staff team. As such, we always want to challenge ourselves and undergo external quality assessment across all areas of our work. The following shows how we well we are doing, but also how we are always looking to improve.

Mind Quality Mark (MQM)

MQM is the quality management assessment carried out by National Mind on Local Minds across England and Wales. There are many reasons why holding the MQM is important to us. Participation provides a clear benchmark for us to demonstrate to external agencies and commissioners that we are operating in line with our policies and with the needs of the communities being served. The MQM means that National Mind can guarantee a level of service across its network of Local Minds to all users irrespective of where they access them.

Mindful Employer –

A Charter for Employers who are positive about mental health

Havant and East Hants Mind has signed the Charter for Employers who are positive about mental health

As an employer we recognise that in the UK people experiencing ill health continue to report stigma and discrimination. We are committed to creating a supportive and open culture where colleagues can talk about mental health

We are also committed to ensuring that our employees feel safe in disclosing any mental health conditions and confident that they will be properly supported and offer reasonable adjustments when required

As an employer we aim to:

• Show a positive and enabling attitude to employees and job applicants with mental health issues. This will include positive statements in local recruitment literature.
• Ensure that all staff involved in recruitment and selection are briefed on mental health issues, The Equality Act 2010 and are given appropriate interview skills.
• Make it clear in any recruitment or occupational health check that people who have experienced mental health issues will not be discriminated against and that disclosure of a mental health problem will enable both employee and employer to assess and provide the right level of support or adjustment.
• Not make assumptions that a person with a mental health issue will be more vulnerable to workplace stress or take more time off than any other employee or job applicant.
• Provide non-judgemental and proactive support to individual staff who experience mental health issues.
• Ensure all line managers have information and training about managing mental health in the workplace