Welcome “Hampshire Connect 5ers” to the Post Training Support Resource

The aim of this resource is to keep you confident, keep your skills refreshed, keep you using your Connect 5 training to support the people of Hampshire. It’s easy to forget some key principles especially if it’s been a while since you completed your training.

We also want to ensure there is a consistent, continued quality to the mental health and suicide prevention support and up to date signposting following your training. As a someone who has completed the Connect 5 training you will have access to free resources, including.

Video recaps on the key concepts from Hampshire’s Connect 5 trainers
Short written recaps on the key concepts from Hampshire’s Connect 5 trainers
Top tips from Connect 5ers for Connect 5ers
Case examples - how Connect 5 has been used and the impact it has made

Case study 1
Connect 5 in Hampshire in 2020-21
Delivery to the voluntary sector between January 2020 and March 2021
A study of 302 staff and volunteers trained by Havant and East Hants Mind

Connect 5 delegates participating in the evaluation not only told us why they had initially attended the course but also how and where they had actually used the training. There is encouraging evidence to suggest that there has been real impact across a range of settings.

Although disappointingly 13% of those responding to the 3-12 month post completion survey said they had not used the training to support others,

34% had used it at work to support a client

23% had used it at work with a member of staff /volunteer

More than 36% had used it at home to support a family member or friend.

Delegates also offered written case examples detailing the scenarios where connect 5 was applied. Some even offered examples of how they had used the course to support strangers who needed help in the community.

Some scenarios where you can apply Connect 5

A number of scenarios where Connect 5ers reported how they had applied their training are listed below. 

Support for service users

Support for staff or colleagues

Scenarios supporting family and friends

Connect 5ers supporting people in multiple settings  

Support for service users

I have been more relaxed about having listening conversations which I had avoided before due to my perceived time constraints. I am finding that these are actually time efficient because clients think out loud and I discover more about how they perceive a situation and what possible solutions they may have.

I use all aspects of Active listening, especially by phone and Zoom. Really hearing what someone is saying, to simply acknowledge where they are or offer links to related agencies/interventions

Connect 5 has been useful when talking around low mood with young people.

I now feel confident to ask the question regarding self-harm, suicide thoughts etc.

(Used to support) Someone struggling with anxiety and depression and having suicidal thoughts.

(I am) using this(Connect 5) with service users contemplating suicide, long term care, or in need of rehoming.

(Used) regularly as part of PTSD Veteran support.

I volunteer in a family support role and have been working with a family for over a year who have suffered trauma. Training has been helpful in dealing with both mum and daughter suffering from PTSD.

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Support for staff or colleagues

(Used) to draw up Wellness Action Plan after a disciplinary hearing.  Attended HR meetings with colleague for moral support.

One of my colleagues disclosed to me some personal issues they are going through which are having a big impact on their life and mental health. I used the techniques I learnt in the course to support them through this conversation, and it helped me know what to say and what not to say (don’t try to fix it or try to make it smaller than it is etc). They are already being supported by a counsellor so that is good but it was nice going into the conversation having an idea of how to phrase things and to just acknowledge that the situation exists.

(Used) guiding staff team members to use the tools given to find their own direction.

I have had an employee suffering with depression and the course helped me to ask that person the right questions.

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Scenarios supporting family and friends

I used (Connect 5) during a time when a friend was very depressed and having suicidal thoughts. The training was well timed and was able to speak with confidence about where I could help and that I could escalate to her GP re safeguarding.

I encouraged family members and colleagues to connect with people and learn a new skill during lockdown.

A friend (is) suffering from depression and before I was too scared to say something wrong. Now I feel more comfortable speaking to her about it.

Sam explained how the course had enabled her to talk much more openly with her son about anxiety, depression and suicidal thoughts, (using some of the Connect 5 examples from the training to illustrate and help the discussion).

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Connect 5ers supporting people in multiple settings  

Sam, a civil enforcement officer with Havant Borough Council, also shared her story about how she had used Connect 5 both in her work and at home. Sam explained she was already using Connect 5 on a daily basis and how it was helping her to have better conversations with members of the public she deals with.

Sam was able to support a person in the community who was trying to take their own life on a railway bridge. She recounted how she spotted the signs as a direct result of the training. As she passed the person on the road, she decided to turn her car back around, to check, she called the police and provided vital support just in time. You can hear Sam’s Connect 5 story by watching her video.

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Frequently Asked Questions
Feedback section – we want you to leave us your stories and questions

Use the section below to

  • Tell us how you have used Connect 5 what were the impacts/outcomes
  • Tell us what aspects you need refreshing on
  • Ask us questions on any Connect 5 subject we’ll try to put the answers up on the site for everyone to benefit from

Data Protection and Confidentiality

Havant & East Hants Mind adheres to the Data Protection Act 2018’s principles of good information handling and the EU General Data Protection Regulation 2018.

This means that your information will be:

Fairly and lawfully processed

Processed for limited purposes

Adequate, relevant and not excessive

Accurate and up-to-date, not kept for longer than necessary, and secure.

Please indicate below if you consent to Havant & East Hants Mind collecting, recording and processing your personal data for the purpose of providing you with support and to ensure your health, safety and wellbeing. Havant & East Hants Mind will use your information appropriately and in line with our Privacy Policy which you can see here: Privacy Policy.

Your details will not be shared with anyone else without your consent. If you have any concerns or questions about how your personal data is collected and used, please ring our HEH Mind Office on 02392498916 or email [email protected]

Up to date signposting

Get mental health help – NHS 111

Samaritans call free 116123 available 24/7

Shout – text SHOUT to 85258 available 24/7

Hard Hat (construction specific) text HARDHAT to 85258 available 24/7

Lighthouse Club (construction industry helpline) – 0345 605 1956

Adults’ Safe Haven – Havant & East Hants Mind 0300 303 1560 available  6-10pm.  A drop-in service is also available during these times HEH Mind Safe Haven

North & Mid Hampshire Safe Haven Andover Mind 0300 303 5772 available 6-10pm. A drop-in service and virtual appointments is also available during these times  Andover Mind Safe Haven

Southwest Hampshire Safe Haven, a crisis drop-in service by Solent Mind, The South West Hampshire ICB and Southern Health Foundation Trust  07974 124873 available 5-10:30pm – text, drop-in service and virtual appointments is also available during these times Solent Mind Safe Haven

Two Saints IOW – 01983 520168 available Mon-Fri 5-10pm and weekends Noon-10pm.  Email and drop-in service is also available during these times IOW Two Saints

Other Useful Links

Hub of Hope is the UK’s leading mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place for the first time. Hub of Hope provides a comprehensive list of services available in your area.

Citizens Advice a nation wide service with local offices providing free support and advice.

No Limits – Young People offer free information, advice and help to children & young people under the age of 26 in Hampshire, the Isle of Wight, Portsmouth and Southampton. Whatever your issue, whether it’s around mental health, housing and homelessness, sexual health, substance use, money, or anything else, our trained youth workers are available to support, advise and educate you, helping you to grow in confidence, manage your life and build a brighter future.

Amparo means ‘shelter’ or ‘safe haven’ in Spanish and provides support for anyone affected by suicide. Support can be provided one-to-one, to family groups, groups of colleagues or peers – whatever is preferred by you and is most appropriate to your situation.

Samaritans Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year. Call 116 123 for free.

Calm stands together with everyone who’s struggling with life, no matter who they are, where they’re from or what they’re going through. And we do it through our life-saving services, national campaigns, and by building communities.

National suicide prevention is an alliance of public, private and voluntary organisations in England who care about suicide prevention and are willing to take individual and collective action to reduce suicide and self-harm, and support those bereaved or affected by suicide.

Help is at hand provides support for people bereaved through suicide or other unexplained death, and for those helping them.

Resources for survivors provides reading material about the experiences of others to help them feel less alone, to understand more about what is happening and be aware of what help is available.

Support after suicide vision is that everyone bereaved or affected by suicide is offered timely and appropriate support.

Looking after yourself

NHS Self Help 5 steps to mental wellbeing. Evidence suggests there are 5 steps you can take to improve your mental health and wellbeing. Trying these things could help you feel more positive and able to get the most out of life.

NHS Quiz How are you? Get a free personalized health score when you complete this 10 minute quiz. How Are You is for over 18s only and is only designed to point you in the right direction. It’s not a medical assessment – if you’re worried about your health you should speak to a health professional.

Every mind matters Find your little big thing for your mental health. There are little things we can all do to lift our mood or ease our anxiety – we need to find what works for us. This could be as simple as taking a walk in nature, prioritising our sleep or opening up to a friend. Our little thing, if we keep doing it, will make a big difference to how we feel.

Other training available

You can visit Havant and East Hants Mind Training and Workplace Wellbeing pages for a range of training and support opportunities

E-learning -Zero suicide alliance training on suicide prevention


Hampshire, Portsmouth, Southampton and Isle of Wight Councils have commissioned Havant and East Hants Mind to produce this resource as part of its quality assurance framework for Training within Hampshire.

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