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Compliments, Feedback and Complaints

HEH Mind recognises the importance of confidentiality and data protection. All information collected about service users submitting complaints, complements, or feedback will be done in accordance with our Data Protection Policy.

Compliments and Feedback

Giving us a Compliment or Feedback

If you have received good service from HEH Mind and would like to give us some positive feedback that will be shared with staff, volunteers, and trustees then please contact us by completing our Compliment Form, available as Word or pdf documents, or by post, phone or email using the details below.

Havant & East Hants Mind
Leigh Park Community Centre
Dunsbury Way, Havant, PO9 5BG
023 92498916
[email protected]

Complaints

HEH Mind acknowledges the right of people using our services to receive a quality service that meets their individual needs. However, every so often someone comes away feeling unhappy with the service that has been received. That is why we have a complaints procedure, so we can learn from our mistakes and help improve our service.

Submitting a Complaint

If you would like to make an Informal Complaint, please speak directly with your practitioner, advocate, or service provider at HEH Mind to access the contact details of a senior staff member within the organisation. We hope that we will be able to resolve your complaint with an open and respectful discussion.

If you are unhappy with the results of your Informal Complaint, please use the form below, available as Word or pdf documents, to submit a Formal Complaint. You can post, email, or call us with your Formal Complaint. We aim to provide a written response to Formal Complaints within 3 weeks.

Havant & East Hants Mind
Leigh Park Community Centre
Dunsbury Way, Havant, PO9 5BG
023 92498916
[email protected]

If you are unhappy with the response to your Formal Complaint, you are entitled to an additional Review by the CEO of HEH Mind and subsequently an Appeal to the Review conducted by HEH Mind’s Board of Trustees. Please notify us of your wish to escalate your Formal Complaint as necessary.

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