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Hampshire & Isle Of Wight Crisis Line for Children & Young People 

We provide immediate access to help, support and advice for children and young people aged 11-17 who need support with their mental health.

To contact the CYP crisis line please call freephone 0300 3031590. We are open: 
Monday, Tuesday, Wednesday and Thursday, including bank holidays: 3:00pm- 8:30pm. 

If you are unable to talk on the phone, you can also email us at [email protected] for support via email or to request a call back.

Unfortunately, we will be unable to respond to calls or emails outside of our above opening hours.

For support outside of these hours we encourage you to contact the following services: 

In a life-threatening emergency, please always dial 999 or text “register” to 999. 

Telephone:

ChildLine: Call 0800 1111
Samaritans: Call 116 123 (24/7 FREE) 

Text:

Young Minds Crisis: Text “YM” to 85258 (24/7 FREE) 
School Nurse ChatHealth Text 07507 332160
Shout text service: for support in a crisis text 85258 

Online Chat / websites:

www.childline.org.uk, www.getselfhelp.co.uk, www.themix.org.uk, www.mind.org.uk

Apps:

Think Ninja, Insight Timer, Calm, MindShift, STOP, SilverCloud 

What to expect from the crisis line? 

Callers will have immediate access to:  

  • One to one confidential, emotional support and a safe space to talk
  • Crisis de-escalation and mindfulness techniques for managing mental health
  • Advice on healthy coping skills and resources
  • Tips and tools to promote good mental health and wellbeing
  • Signposting to other support available and useful apps and websites
  • Signposting for parents

You do not need to be referred to the crisis line, you can just phone at any time you need support during the opening hours.

What is the crisis line? 

  • Havant and East Hants Mind have been commissioned by Hampshire & Isle of Wight CCG partnership to deliver the Hampshire & Isle of Wight Children and Young people’s freephone crisis line.
  • The crisis line is available for young people living in:Isle of Wight, Havant, East Hampshire, Fareham, Gosport, Winchester, Eastleigh, Test Valley, Hart and Rushmoor, Basingstoke, Andover and the New Forest (The service does not currently cover Portsmouth or Southampton).  
  • Crisis has been established in response to the increase in mental health needs of children and young people due to the Covid-19 pandemic and the restrictions in place.
  • The crisis line offers immediate one to one support to young people aged 11-17 years old who are experiencing a mental health crisis or in need of support to manage their mental health.

What it’s not 

  • The crisis line cannot offer mental health assessments for young people as a replacement for A&E or mental health services
  • The crisis line is not an emergency service, if you or someone else is in immediate risk of danger or harm please always dial or text “Register” to 999.

We would like to thank Hampshire & Isle of Wight CCG Partnership for funding and supporting this service.

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